What is the Nature Of a Charge On My Credit Card?

The charges you will see on your credit card statement are either: Full pre-payment (special negotiated rates); or a $5.99 non-refundable service fee. In the case that only the non-refundable service fee was collected, the hotel will collect Room + Tax for your entire stay upon check-in or checkout depending upon the hotel’s policy. If you canceled a fully prepaid reservation, a $25 cancellation fee may be assessed. The merchant name for any one of these charges on your billing statement will say “aRes Hotels and Tickets.”

Related FAQ

  • How Do I Cancel My Hotel Reservation?

    You may call aRes Travel at 1 (800) 434-7894 to cancel with a customer support representative. When calling, please have your AON number, the name the reservation was placed under, and the original credit card number billed.If your account is being credited for prepayment, you …

  • How Can I Contact aRes Travel By Phone?

    You may call aRes Travel at (800) 434-7894 .If calling internationally, please dial +1 (619) 546-5622.Email a sales or customer service representative: customerservice@arestravelinc.comAgents are available by phone:Monday-Friday 6:00 a.m. – 11:00 p.m.Saturday 7:00 a.m. – 10:00 …

  • Are There Penalties for Canceling Or Changing a Reservation?

    Please refer to the hotel’s cancellation policy, as well as the specific terms and conditions applicable to your reservation. As a general rule, you must cancel at least 72 hours prior to arrival or the hotel will likely charge you the first night’s room + tax. In addition, the…

  • Are the Rates Listed Online the Same Rates Quoted If You Call the Call Center?

    Yes, however, some hotels may offer a “Call Center Exclusive” rate that is too low to publish online and only available via the phone.

  • How Do I Confirm My Airline Booking?

    Once booked online you will receive an airline confirmation via email with a Record Locator Number. Should you have any questions regarding ticketing or in the case that you do not receive your airline confirmation with e-tickets please contact the Travel Support Center at 1 (8…

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