What is the Policy for Damaged Items / Refunds / Redeliveries and Exchanges?

Related FAQ

• What is the Policy for Late/non-delivery?

  Late Delivery/Non-Delivery: The local florists of 1800Flowers and logistics team work diligently to make sure that your special gift arrives on time, within their normal delivery hours of 9AM to 8PM in the recipient's time zone. During their busy holiday periods like Christmas,…

• What Happens After I Place an Order?

  Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues. Your order is then sent over a secure connection to 1-800-Flowers.c…

• When Will My Credit Card Be Charged?

  1800Flowers will attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once they receive verification of sufficient funds, your orde…

• Will I Be Charged Sales Tax At 180Flowers?

  Local and State sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

• What are the Current Delivery Methods?

  1-800-Flowers.com has two ways of delivering your gift: they are either hand delivered by a local florist or shop or delivered by one of our reputable carriers including: FedEx, UPS and United States Postal Service.