What is the Policy for Damaged Items / Refunds / Redeliveries and Exchanges?

All of the flowers & gifts are backed by the 100% Smile Guarantee, which 1800Flowers is proud to stand behind. If you're not satisfied with your purchase, for any reason at all, they will do whatever it takes to make it right. This includes offering a refund, redelivery or comparable exchange on your order. It’s all part of 1800Flowers' promise to provide you with an excellent customer experience every single time. 

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