Golf Shoes Plus does not accept returns; Golf Shoes Plus will only exchange items if there is a manufacture defect with in 30 days of delivery. We require a return authorization for all items being exchanged. Golf Shoes Plus does not accept deliveries without prior authorization. Customer is responsible for shipping charges for returns and exchanges. If you're not sure what size to order, please call or Email Golf Shoes Plus in advance so we can assist you. ([email protected]) All returned or exchanged items must be received in the original packaging and "like new" condition or we will not process the refund or exchange.