Posh Tots offers one of the greatest and most buyer friendly return policies in the industry. Posh Tots offers a 30 day return policy on all stock item(s).
Special/Custom orders cannot be returned except in the event of an incorrect order shipped by the Seller. In the event of a return, the Seller will refund the Buyer the full amount of the purchase price minus the 15% restocking/processing fee, initial cost of shipping the furniture and the cost of the return shipping at the discounted cost. This refund will occur when the Seller receives the item(s) in the original condition and will be applied through the same method of original payment. In the event that the product received does not match the purchase receipt, the seller will be responsible for all costs associated with the return/replacement. The product must be in new condition to be accepted as a return and must be in original packaging. It is also required that the customer be present at time of pickup and item(s) are to be placed in same manner and location as at the time of delivery.
All Mattresses are brand new and shipped directly from the manufacturer's warehouse. When the box that the mattress arrives in has been tampered with and/or opened by the customer the mattress becomes non-returnable. This is due to the liability upon reselling the mattress. Laws regarding the resale of upholstered furniture such as mattresses and pillows are more strict than for other types of furniture, because fabric, filling and down can absorb body fluids and harbor mold, mites and diseases. One common method of transmission for spinal meningitis is through shared mattresses. Since the useful life of a mattress is about 10 years, it can be safer and more cost-effective to buy new. This is why Posh Tots cannot accept nor resell a returned mattress.