If for any reason you don’t love your purchase, bring it back. All merchandise (except massage chairs) purchased from Brookstone in new condition with original packaging may be exchanged or refunded in the original form of payment within 60 days of purchase with an original receipt.
Returns made within 60 days of the date of purchase may be exchanged or refunded in the original form of payment.
Merchandise returned with a gift receipt within 60 days of the date of purchase may be exchanged or returned for a Brookstone gift card. Brookstone gift cards are non-refundable and are not redeemable for cash except where required by law. See back of gift card for all terms and conditions. All promotional items/gift cards given away with a purchase must be returned with the qualifying item or their value will be deducted from any refund.
Cash returns that exceed cash on hand levels at time of return will be issued a refund by mail.
Some items cannot be returned if opened, including but not limited to the AR Drone or Star Wars Drones by Propel.
Brookstone gift cards are non-refundable and are not redeemable for cash except to the extent required by law. Please see the back of our Brookstone gift cards for all applicable terms and conditions related to their use and redemption.
Select merchandise, including but not limited to massage chairs may be subject to a restocking fee or return delivery and/or shipping & handling charges except where prohibited by law.
The value of any promotional item or gift card given in conjunction with a sale and not physically returned will be deducted at time of the return.
All sales of items purchased at Brookstone Liquidation and Outlet centers are “as is” final sales and cannot be exchanged or returned for a refund or merchandise credit.
Purchases made using “gaming” or “player” points at casino stores are only returnable to the original location.
After 60 days, please refer to the original manufacturer’s warranty for product service issues.