What is the Return Policy Of Helzberg Diamonds?

Part of commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege for domestic orders. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like-new condition).

• All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).  
• Helzberg Diamonds cannot be responsible for jewelry handled inappropriately outside of their services.
• Shipping charges are non-refundable.

If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, Helzberg Diamonds will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via free online return process.  

IN STORE  
Part of commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. All purchases made in one of our store locations must be returned to the nearest store location.  

OUTLET LOCATIONS  
Jewelry exchanges and returns may be made within 30 days of purchase providing merchandise is in unaltered, as purchased condition. Watch exchanges and returns may be made within 30 days of purchase; if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations.