What is the Return Policy On Etnies.com?

For product purchased on etnies.com U.S. online store, Etnies offers a 30 day warranty and return policy. If you are not satisfied with your purchase, you can return it to our warehouse within 30 days from point of purchase for a refund or store credit. Items must include original tags or shoebox, be unwashed, unworn, and unused. Items must also be free of smoke smell, pet hair, or cleaning product. Etnies will recommend trying on footwear in a carpeted area. If returns warehouse finds your product not suitable for return Etnies will ship it back to you immediately and no refund or store credit will be issued.

Etnies DO NOT DO EXCHANGES. WE ONLY OFFER REFUNDS OR STORE CREDIT.

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN.

Online customer service can be contacted Monday - Friday 9:00 AM - 5:00 PM PST. You can either contact Etnies by email or telephone: