What is the Return Policy On Thirtytwo.com?

For product purchased on thirtytwo.com online store, ThirtyTwo offers a 30 day return policy. If you are not satisfied with your purchase, you can return it to warehouse within 30 days from point of purchase for a refund or store credit. ThirtyTwo cannot accept returns purchased outside of the Thirty Two website. Items must include original tags or shoebox, be unwashed, unworn/unused, and be free of smoke smell, pet hair, or cleaning product. ThirtyTwo recommends trying on boots in a carpeted area. If their returns warehouse finds your product not suitable for return ThirtyTwo will ship it back to you immediately and no refund or store credit will be issued.

ThirtyTwo DOES NOT DO EXCHANGES. ThirtyTwo ONLY OFFERS REFUNDS OR STORE CREDIT.

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN.

Online customer service can be contacted Monday - Friday 9:00 AM to 5:00 PM PST. You can either contact ThirtyTwo by email or telephone:

  • Customer Service Phone: 1-877-838-6437 (toll free) or (949)900-2772 (Within California)
  • Customer Service Email: onlinestore@thirtytwo.com

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