What is the Return Process?
A request for return can only be raised, post 24 hours of receipt of product. All returns requests must be received within 15 days of delivery. To return a product, view the order details in “My Account” section and click on “Return”. Once the request is processed, the return order will be picked up from the address provided by you while placing the return request.
Please provide your product details and the reason for your return, so we can keep improving. Once your return request has been generated, Jack&Jones will send you a confirmation via SMS and email.
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