What is the Return Policy?

You may request order cancellation within 14 days of receiving it. Once the products are returned you will receive a full refund, including the original delivery costs; however you will be liable to arrange and cover the full cost of returning the order. In the rare event that the goods you receive are faulty or not as ordered, please contact them immediately to arrange replacement or reimbursement. Please check their Returns & Refunds page for further information on returns and exchanges.

Related FAQ

  • What are the Shipping Rates?

    KoreanMall tries their best to deliver items to our customers quickly with minimal shipping rates.Current shipping rates are calculated based on weight, dimensions, origin, and destination.Your shipping fee (if any) will be clearly stated during the checkout.

  • How Do I Check My Shipping Fee When Placing an Order?

    During checkout process, you can check your shipping fee (if any) in the Total Prices > Shipping.

  • Who Does Koreanmall Share My Information With?

    To provide the Website and KoreanMall' services, KoreanMall workS with a number of carefully selected third parties, such as delivery and payment partners. We may share your personal information with our partners in order to operate KoreanMall'S business and provide the Website…

  • What is the Policy About Delivery?

    Delivery times may vary depending on the availability of the products and your delivery address. If no one is available at your address to sign for your order, the delivery partner will leave you a note and you will need to contact them to rearrange delivery. Please note that t…

  • Is It Security to Shop From Koreanmall's Web Store?

    Keeping you and your personal information secure is very important to us. We take a number of reasonable steps totry to protect the personal information that you provide, including:Using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the orde…

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