What's the Returns and Exchange Policy Of Zales?

Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches.

Jewelry must be in good condition with all original certificates and accessories.
Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.
Returns or exchanges are NOT allowed on special order watches.
Cash refunds are issued to the original purchaser with original sales receipt.
Cash refunds over $200 are made by check issued from the corporate office within 21 days.
Charge credits are issued to the original purchaser on the account to which the item was charged.
Gift returns with receipt can only be exchanged or converted to a gift card.
All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.