What is the Returns and Exchanges Policy Of shopDisney?

Returns and exchanges will not be accepted for items purchased at Walt Disney World® Resort, Disneyland® Resort, World of Disney® locations, Disney Cruise Line® Ships, Disney's Soda Fountain Shop in Hollywood, California and Disney Baby locations.

shopDisney.com will gladly exchange, credit or refund the purchase directly from shopDisney.com if returned within 30 days of the shipping date, unless otherwise stated herein.  

Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or exchanges will be accepted if the merchandise has been used or worn.

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