What is the Returns Policy Of Big 5 Sporting Goods?

If you are not satisfied with your online purchase, then you may return it in-person at any of our store locations or through the mail. In-store and online returns are detailed further below. Please note that shipping charges paid for delivery of your package are not refunded as part of your return.

Related FAQ

  • Does Big 5 Sporting Goods Offers International Shipping?

    Big 5 Sporting Goods does not ship to international addresses, international freight forwarders, APO, FPO, or territories.

  • What Payment Options Can I Choose to Pay at Big 5 Sporting Goods?

    Online purchases can be made using any valid U.S. issued Visa, MasterCard, Discover, JCB, or American Express credit card. Debit cards may be accepted if they function as one of our accepted credit cards. PayPal and Visa Checkout accounts linked to a valid U.S. billing address …

  • How Can I Know My Order Status?

    The easiest way to check the status of your order is by using the Order Status page. There you can check the latest status of an order by simply entering your Order ID number and associated billing zip code for the order you wish to track. You may also take advantage of trackin…

  • What is the Shipping Timeline?

    Items listed as "In Stock" are typically expected to ship within 1-2 business days (not including weekends or holidays) of processing your order. Thus, weekends, holidays, special promotions, and other factors may delay shipment of some orders.

  • What is the Customer Cancellations Policy Of Big 5 Sporting Goods?

    If you wish to cancel an order that has not been processed yet, then please contact our customer service department at (800) 898-2994. If your order has not been processed, then a customer service representative may cancel it for you, in which event we will send you an email co…

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