What is the Returns Policy Of Costume SuperCenter?
The following criteria must be met to be eligible for a refund
- Returns must be postmarked within 30 days of the original order date.
- Item(s) must be new, unused and in their original packaging, along with all accessories. Check item restrictions below.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- Costume SuperCenter will recommend using a traceable shipping method with delivery confirmation.
Restocking Fee: There is a $15 restocking fee for undeliverable orders.
Defective Items: If you received an item that is damaged, Costume SuperCenter will fix it - fast. Contact Customer Care within 14 days of the original order date, and Costume SuperCenter will do everything they can to ensure you receive the replacement product(s) quickly.
Processing Times: Returns are typically processed within 2 weeks of receiving the item. During the Halloween season (September through November), returns may take up to 3 weeks. It's a very busy (and our favorite) time of year!
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