Neiman Marcus wants you to be completely happy with your purchase. If for any reason you are not satisfied, you may contact our Customer Care Contact Center 24 hours a day, 7 days a week at 1.972.556.6044, chat or email. Customer care will provide you with a required Return Merchandise Authorization (RMA) number.
International orders returned directly to a Neiman Marcus store or sent to NeimanMarcus.com without a Return Merchandise Authorization (RMA), will receive a refund for the merchandise only. Duties, taxes or tariffs will not be refunded.
If you chose to pay duties and taxes at time of delivery (COD), you will not be credited for the duties, taxes or tariffs.