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Related FAQ

• What Does Made-to-order Mean?

  Made-to-order means that all dresses, whether a standard or custom size, are tailored just for you once you place your order. This means that we don’t have a factory full of machine made dresses, instead they are all crafted by our highly skilled tailors.

• Can I Make Changes to My Lightinthebox Order?

  If you would like to make changes to your order, Lightinthebox will recommend cancelling your order; then, proceed to place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled for restocking/p…

• How Do I Calculate Shipping Costs At Lightinthebox?

  You can estimate your shipping costs at any time by clicking on the shopping cart logoshopping cart logo and then proceeding to “Estimate Shipping Costs”. Lightinthebox will give you an estimate of how much it shipping will cost for each of different shipping methods. Please no…

• How Can I Cancel My Order At Lightinthebox?

  Most products can be cancelled up until they are shipped for a full refund. If your order status is Draft or Pending, you can easily delete/cancel your order by yourself. If your order status is “Processing”, you can select “cancel this order” to cancel your order. Unfortunatel…

• How Can I Track My Package At Lightinthebox?

  Once an order has shipped out,  Lightinthebox will send you a Shipping Confirmation Email that includes your Tracking Number. To check the status of your package, please click on the link and it will redirect you to UPS, DHL or other shipping vendor's website. This functio…