The customer will be contacted directly by the carrier to arrange a delivery appointment time frame, which is typically a 4 hour window. This window will most likely be during normal business hours between 8am and 5pm. In the event the customer is unable to accept delivery at the agreed delivery appointment, redelivery and storage fees may apply. The customer assumes responsibility of all storage and redelivery fees and understands that these are payable prior to delivery. In the event the customer does not want to pay the storage and/or redelivery fees then Posh Tots will have the order shipped back to their warehouse and the order will become a return and will follow their standard Return Policy.
If the customer designates another party to sign for the order, it is assumed that the customer accepts the order “as-is” unless damage is notated by the designated party. If any damage is present please call us immediately at 1-800-927-5164; if no answer, then leave a voicemail message describing the damage. After informing us directly, please notate the damage on the shipping/delivery receipt. If the Driver is in a hurry and does not provide ample time for inspection, you must insist on inspection and write any and all damage on the shipping/delivery receipt.
If the optional "White Glove" delivery is purchased, then the guidelines concerning packaging and inspection time do not apply because the purchase will be unpacked for customer and ample inspection time will be provided.
In the case of properly notated damaged furniture; the Seller holds the right to choose between either repairing and/or replacing the furniture at the Seller's discretion. In addition, the Buyer must send pictures of the damage via email to [email protected] If there are zero notations on the shipping/delivery receipt, the customer is legally acknowledging that they accept the furniture as is. If the customer desires to return the product, the standard return policy will then apply.