What is the Shipping Rules and Restrictions Policy Of Ace Hardware?

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.

You will not be charged for any item until it is shipped to you.

Please call a Customer Service Specialist at 1-866-290-5334 if you have any questions.

Related FAQ

  • How Does Acehardware.com Track Orders?

    All links from your site to AceHardware.com contain a unique identifier so that every time a user comes to Ace Hardware via your site, Ace Hardware knows to credit you when a purchase is made. Make sure that all links on your site are created on PepperJamNetwork.com so that the…

  • Where are Ace Stores Located?

    There are currently more than 4,600 Ace stores in all 50 states and U.S. territories, and more than 70 countries on six continents. Visit our store locator to find your closest Ace store.

  • How Do I Create Links to AceHardware.com?

    This is the fun part. Just log in to PepperJamNetwork.com and create your links. It is easy to use, even beginners can create links in seconds. We give you many different ways of linking to AceHardware.com, including links to specific Ace Hardware sections. This allows you to m…

  • Is Ace a Public Company?

    As a retailer-owned cooperative, Ace Hardware is wholly owned by its independently operated store owners. No shares of stock in the corporation are publically traded. Rather, when retailers affiliate with Ace, they purchase shares of company stock, which gives them voting right…

  • How is Order Status Different From the Tracking Information?

    The status of your order is supplied by www.acehardware.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) th…

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