What is the Status Of My Refund Online?

Related FAQ

• My Item is Shipping Freight. How Do I Arrange Delivery?

  Your order will be marked as a Standard, Inside Your Door, Room of Choice, or White Glove. Once your order has arrived to your city’s local terminal, the carrier will give you a call at the phone number provided with your shipping address to set up a 4-8 hour delivery window at…

• How Do I Return My Order If I Don't Want It?

  Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. You will receive an email …

• What is the Houzz Trade Program?

  The Houzz Trade Program is an exclusive program for professionals in the Home Renovation and Design Industry.If you have a specific question, please send an email to tradesupport@houzz.com and a member of the dedicated Custom Support team will reply to your inquiry.

• I Received an Incomplete Order. What is the Problem?

  If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.If the item was so…

• When Will My Order Arrive? I Want to Know the Exactly Time!

  Once an order has been shipped, you will receive a confirmation email to the email address linked to your Houzz account. If you have not yet received this, please check your junk/spam mail and check to make sure shop@houzz.com is on your accepted email list.If you feel you need…