Please note that it may take 3 business days to receive a response from the seller or Houzz for your return request. As soon as your request has been updated you will receive an email notifying you of next steps.
Houzz currently accepts credit cards from Visa, Mastercard, and American Express issued by a US bank, with a billing address based in the United States and Canada. Even if you are shipping to an address in the US or Canada, Houzz does not accept credit cards with billing addres…
This means that we have been unable to obtain payment from the credit card you used. Please log in to Your Purchases, and you will see any orders that have failed to charge highlighted in yellow with an error message. Click on the green "Change Payment" button to enter a differ…
You can check the tracking on any shipped order by going here (you may be prompted to log into your Houzz account first). For any orders that have shipped, you can click on the "Track Package" button to get the specific tracking information. If your order has shipped, and…
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by Houzz, you should contact Houzz Customer Support by clicking the “Contact Houzz” button on the Your Orders page.If the item was so…
Log in to your account to access the “Your Houzz” section of your profile which can be found in the upper right hand corner. Select Your Orders and submit a request by selecting the “Return or Replace” button on the order you you would like to return. You will receive an email …