What is the Substitution Policy?

Depending on the time of year, the availability of certain sorts of flowers in different regions may be reduced. Additionally, flowers of certain shades may be unavailable on the delivery date. Thus the delivery of a bouquet/flower arrangement quite identical to the one shown on the website may be impossible.

In this case, the local florists will deliver an arrangement of similar or higher value. Cyber Florist will do their best to keep the original shape, size and color range of requested bouquet/flower arrangements, however some deviations are allowed to occur. In a single-type-flower arrangement (like a rose bouquet) keeping flower type will prevail over color matching.

Other types of gifts such as sweets, gift baskets, candy bouquets, chocolates boxes, etc., may vary according to the assortment of a certain region. Their top priority is to ensure the value and integrity of items delivered when being forced to make substitutions.