What is Your Return Policy?

GEOX stands by its product. If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, the  products are guaranteed against defects and workmanship.

Straight returns are charged a fee of $5.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item back to shopgeox.com is always the responsibility of the customer (note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.

They will process your return/exchange 2-3 business days after it is received at their warehouse. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.