CarolynPollack wants you to be completely satisfied with your jewelry purchase. Therefore, merchandise can be returned for any reason for credit within 30 days of receipt of your order. If you would like to exchange an item for the same item/size then they can do a straight exchange. However, if you would like to exchange the item for a different item or size, they will first do a return with the original purchase amount refunded to your credit card, followed by a new sale for the replacement item being charged to your credit card.
If you are returning an item which was purchased as part of a multi-item promotion (example: Buy 2, Get 1 Free) the promotional discount is forfeited and they will deduct the value of the promotional discount from the amount being returned to your credit card.