What Items Can Be Backordered?

Related FAQ

• What is a Backorder?

  A product is labeled as backordered when it is out of stock. You may still order the item, and it will be shipped to you as soon as it becomes available. The estimated arrival date to the Petfood.com distribution center is communicated on the product's information page and in t…

• Must I Pay Sales Tax?

  PetFood is required to collect sales tax for orders delivered in the states PetFood is located; *PA, *MO, and *NY. States marked with an asterisk requires us to also collect tax on shipping & handling charges too.

• Can I Change Or Cancel My Order?

  You may change or cancel your order if it hasn't been processed. Simply call Customer Service at 1.888.247.3496.

• Can I Track My Order Online?

  You may track your order by accessing your online account and viewing the order status and tracking information in the order history details. Once the order ships, a Shipping Confirmation e-mail is sent to you with the order details and tracking number, which you may use to tra…

• What is an Oversize Charge?

  Products that are considered to be oversized due to the weight or dimensions of the shipping box will be shipped by Economy or Ground per requirements of the shipping service provider. An additional $5 per oversized item will be added to the shipping changes due to the increase…