What Makes a Product “Exclusive”?

Exclusive products are one of a kind. They are either produced by our in-house Creative Team, or created especially for Birthday Express with unique colors, fabrics, etc. All of them are available only through the Celebrate Express family of brands, or occasionally through one of partner companies.

Related FAQ

  • How Long Will It Take to Receive My Refund?

    Once your return has been received, allow 2-3 weeks for your refund to be processed if you paid with a credit or debit card. If you paid by check or money order, allow 3-4 weeks for your refund check to arrive. Please Note: this timing can vary based on the season. 

  • Which Payment Options Does Birthday Express Accept?

    For online and phone orders we accept VISA, Mastercard, Discover, or American Express credit cards. You can also use VISA or Mastercard bank debit cards. For online orders only, Birthday Express also accepts PayPal. Please note that Birthday Express does not accept prepaid cred…

  • How Do I Know If an Item is In Stock?

    The words “In Stock” will appear next to the item on the product detail page and you will be able to add the item to your cart, the item has inventory and is ready to be shipped!

  • Why Didn't the Promotional Code Work On My Web Order?

    One reason could be that the code wasn't entered correctly. Double check to make sure it was entered right.  Another reason could be your order didn't meet the criteria or it expired. If it's an email code, check the promotion information at the bottom of the email. I…

  • What Taxes Will I Have to Pay?

    Birthday Express does not charge sales tax for most of our domestic orders. However, it is your responsibility to report the purchase and pay any applicable sales tax the next time you file your taxes for the year. If your order is shipping to a location in the state of Califor…

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