If you discover a fault, please contact the Customer Care team with the order number, the faulty item's name and number, and a description of the fault.
Sales tax is included in our prices stated on our US website.For US customers, ASOS covers all customs and import duties on an order value of up to $2,500. If the value of your order is more than $2,500 you will be responsible for any customs and import duties payable.For order…
ASOS wants to sort out any issues with incorrect items straight away. Please contact the Customer Care team with the order number and the incorrect item's name and product code.
When this happens, it means we thought ASOS had stock of the item when you placed the order. However, when ASOS went to pack your order up ASOS realised ASOS didn't have the item available anymore.ASOS don't tend to restock a lot of items as ASOS is always keeping up with the l…