To Track your orders, log into the PetEdge website and click on the My Account link located in the upper right hand corner of every page. Your Account page has a link to all of your transactions and their delivery status. If you have any questions regarding tracking, please cal…
Customer Service Center Hours (EST):
Monday-Friday – 8:00 a.m. to 8:00 p.m.
Saturday & Sunday – Closed
Sales: Open 24 hours a day, 7 days a week
Call: 1-800-PetEdge (800-738-3343) Email: Support@PetEge.com
SMALL ORDER PROCESSING FEE: In order to maintain the low, wholesale prices, there is an additional $6.99 processing fee for domestic orders under $60. In the event that an order is being shipped to multiple addresses, each "ship to" address with a merchandise total under $60 wi…
All shipments are fully insured; damaged merchandise will be replaced promptly.
If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged m…
Orders cannot be changed once they have been submitted. PetEdge will process orders very quickly, and once an order begins the fulfillment process they are unable to modify it.
PetEdge will apologize for any inconvenience, and they hope that in the majority of cases our faster…