What’s the Best Way to Get the Soonest Appointment—by Calling, Or Scheduling Online?

Related FAQ

• What Does the Protection Agreement Cover?

  Sears Protection Agreements seek to provide you with the best coverage in the industry. If it breaks, Sears will fix it. You're covered for manufacturer's defects, normal wear and tear and cosmetic defects and you'll receive unlimited service and no deductibles or fees.

• If I Schedule Multiple Appointments, How Will I Be Charged?

  It depends on the type of service. If the appliances are in the same product category (e.g. washer and dryer), you’ll be charged full price for the first appliance, then a discount of up to 50% will apply toward the rest of the appliances. If the appliances are not in the same …

• What Number Do I Call If My Appointment Was Missed?

   For appliance repair:Call us at 1-877-496-8746. We’ll do our best to reschedule a time convenient for you or have your local service unit contact you for rescheduling.For home improvements, or heating and cooling repair:Call us at 1-800-504-1897 or contact us via email at…

• What Payment Methods Can I Use for My Repair Service?

  Credit card (Sears Card, Sears MasterCard, Visa, MasterCard, American Express, Discover Card), Sears gift card and personal checks (with proof of valid driver’s license available for technician to view on day of service).

• My Parts Have Arrived—now What? Will I Be Charged, In Addition to the Initial Service Call Fee?

  No. Once your parts have arrived, we’ll let a technician know your parts have arrived and the service can be completed. You won’t be charged for the second service visit.