What's the Cancellation Policy?

Should you need to cancel your order within 24 hours prior to the scheduled delivery date, and $15 administrative fee will be charged. It is unable to cancel orders that are already prepared and are with the courier for delivery. Cancellations received after the applicable period stated above (eg. if delivery is on the same day) are void. You may opt for the full refund value to be issued in the form of a gift voucher to avoid administrative fee.

Related FAQ

  • What's the Return Policy?

    On average, the flowers should last between 5 - 7 days. If you find that your flowers perish within three (3) days of the delivery date and they are satisfied that all care instructions provided have been followed, Roses Only will happily send you a complimentary replacement or…

  • Should the Flower's Quality & Flower Maintenance are Guaranteed?

    The brand Roses Only is synonymous with the world’s finest long stem roses. While it ensure that only the freshest and highest quality hand-picked roses are delivered to customers, it is also important to remember that flowers are a perishable, natural product that will react t…

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