Keetsa strive to provide the most comfortable, durable and affordable sleep products in the market today. their commitment to you and the environment are the hallmarks of how they do business. Their goal is to make you happy to the best of their ability. They have the following policies in place to ensure a great customer experience:
They do not offer comfort guarantees. Sleep is a personal process and it sometimes can take up to 30 nights for your body to adjust to a new mattress. Keetsa offers comfort layers to help make your mattress more comfortable. Please call them at 1.877.753.3872 or email them at [email protected] so their well experienced Sleep Consultants can assist you in any way. If you do decide to return, there is a return processing fee which is 10% of your purchased value.
They require you allow a full 30 nights of use before contacting them for return issues, and you have up to a full 90 days return privilege from date of purchase. Please contact your Sleep Consultant to discuss your comfort issue. They have several options for solving your problem. If you do decide to return, there is a return processing fee which is 10% of your purchased value.
You have up to a full 30 days return privilege from date of receipt of goods. If the item is unused and in the original package, full refund is offered. Customer is responsible for returning the item to the store. If the item has been used, there is a return processing fee which is 10% of your purchased value.
Note: Only Keetsa Products purchased directly from a Keetsa retail locations or Keetsa.com are covered by the following terms and conditions. If you have purchased any Keetsa product through one of their Authorized Retail Partners, your purchase is subject to the terms and conditions of that Authorized Retailer. As all Retailers may have different return and comfort policies, please check with your retailer before purchase.