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Related FAQ

• What Do I Do If My Item(s) are Damaged During Shipment?

  At The Swiss Colony® your satisfaction is guaranteed. If your order has been damaged during shipment, please Email TheSwissColony and include the item number and description of the item that was received damaged. Indicate if the box was damaged, the extent of the damage to the …

• What are the Holiday Order Deadlines?

  For guaranteed Valentine's Day delivery Standard Delivery - February 1  Usually arrives within 5-7 days, depending on your location.  Expedited Delivery - February 8   Add $9.95 per address for Second-Day Air. Expedited delivery usually arrives in 3-4 busine…

• How Do I Change Or Cancel My Order At the Swiss Colony?

  You cannot change or cancel an order that has already shipped. To cancel unshipped items or your entire order:   Click "Order Status" at the top of any website page (or under the menu on our mobile/smartphone website). Enter your order number*, last name and billing ZIP …

• How Do I Create a Swiss Colony Credit Account?

  Just place your first order to create your own The Swiss Colony® account.  During the check out process of your first order, (at Step 3: Payment Method) choose the "Open a new Swiss Colony® Credit Account option".  Next, enter either your EZ Code (from the back cover …

• How Do I Track My Order of The Swiss Colony?

  Track your order by using one of these methods:  Click “Order Status” from the top of any page on SwissColony.com. Enter your order number, last name and billing ZIP code.  Click “Your Account” at the top of any page on SwissColony.com. Sign in using the email address…