What Should I Do If a Seller is Not Responding to My Inquiry?

Cratejoy sellers can receive a high volume of emails, so they recommend giving the seller 2 to 3 days to respond before pursuing next steps. Should this period of time pass and you have not received a response, it is best to reach out to Cratejoy Support with your inquiry.

You can submit a support ticket to Cratejoy at the following link: https://help.cratejoy.com/hc/en-us/requests/new.

When filling out this form, please include as much context as possible, as this will help a support agent best respond to your inquiry. Pertinent information includes the seller you purchased from, the email address you used to subscribe, the specific product you're referring to, and the overall nature of your request. Cratejoy Support aims to respond to your inquiry within 24 hours, and help to resolve the situation as quickly as possible.