What should I do if I forgot to add my flight number?

Related FAQ

• What if my flight or train is delayed?

  For airport and train station pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your ar…

• When is my ride charged to my credit card?

  Your credit card is only charged 24 to 48 hours after the ride has taken place. Once you have made your booking, we reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and re…

• How do I add extra stops to my one-way/transfer booking?

  It is not possible to add extra stops to a one-way/transfer booking. If you wish to make one or more stopovers during your ride, we recommend an hourly ride booking. Please list the stops that you would like to make in the Notes for the driver box.

• What is Blacklane’s cancellation policy?

  For transfer/one-way bookings, cancellation is free of charge if there is more than one hour left before the agreed pickup time. If there is one hour or less before the agreed pickup time, the total price must be paid. For hourly bookings, cancellation is free of charge if ther…

• What should I do if I forgot to add a voucher code?

  Call the Customer Care team and they will be able to add your voucher. Please note you will not be able to add a voucher to a ride that has already taken place and been paid for.