What Should I Do If I Have Cancellation Requests?

If you would like to cancel an order (or part of an order) that has not been shipped or is on backorder, please e-mail customer service or call LightsOnline toll free at 1-866-688-3562. LightsOnline will submit a request to the manufacturer and e-mail you an acknowledgement of cancellation. If for some reason LightsOnline is unable to cancel your order, LightsOnline will contact you via email with that information. If your order has already shipped at the time you wish to cancel, LightsOnline will treat it as a return.

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