What Should I Do If I Have Cancellation Requests?

If you would like to cancel an order (or part of an order) that has not been shipped or is on backorder, please e-mail customer service or call LightsOnline toll free at 1-866-688-3562. LightsOnline will submit a request to the manufacturer and e-mail you an acknowledgement of cancellation. If for some reason LightsOnline is unable to cancel your order, LightsOnline will contact you via email with that information. If your order has already shipped at the time you wish to cancel, LightsOnline will treat it as a return.

Related FAQ

  • What is the Information Of Shipping and Delivery?

    LightsOnline is pleased to offer free standard shipping on all online orders over $49 within the continental United States. Shipping charges may apply if an order contains oversize or heavy items that require freight delivery via lift gate. In this event, our ALA-certified Cust…

  • Which Payment Method Does Lights Online Accept?

    Lights Online accepts Visa, Mastercard, American Express and Discover Card as well as Paypal.

  • What is Initial Shipping Charges?

    Orders with merchandise included in free shipping promotion may have initial shipping costs deducted from the refund, unless placing a new order at time of return.

  • Will Lights Online Disclose The Information It Receives To Third-Parties?

    LightsOnline does not sell, trade or rent your personal information to others. In order to facilitate a physical mailing or email communication, LightsOnline may need to utilize the resources of a third-party company, which may include disclosing relevant information such as na…

  • What is the Price Protection and Guarantee?

    Lights Online will match published Internet prices from another authorized dealer plus 10% of the difference. If you find an advertised (shipped) price online that is lower than ours, be sure to bookmark the page so that Lights Online can verify. If an item goes on sale after y…

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