What Should I Do If I'm Having Trouble Placing an Order?

Related FAQ

• Does My Billing Address Have to Match the Address On File With My Credit Card?

  Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement. However, the shipping address you wish to ship to does not need to match your billing or credit card address.

• How Do I Pay for My Order At Samsung Electronics?

  Samsung Electronics accepts Visa®, MasterCard®, Discover®, American Express®, Diner's Club® and JCB, as well as debit cards with the Visa® or MasterCard® logo. Samsung Electronics' servers encrypt all information submitted to them, so you can be confident that your credit card …

• Are Prices and Promotions the Same Online As They are In Stores?

  Samsung.com prices, promotions and selections may differ from those at our authorized retailers. Prices and promotions (e.g., promotion codes or free shipping) offered online may not be used in stores, and store prices and promotions (e.g., coupons or additional discounts) may …

• Do I Still Have to Pay for Return Shipping If I Want to Exchange an Item But the Product I Want is No Longer Available?

  No, Samsung.com offers free returns with a shipping label and Samsung.com will cover the shipping cost back for the item you are returning.

• Where Can I Buy Samsung Products?

  In addition to Samsung.com, products are also carried in thousands of electronics and specialty stores. To find a Samsung-authorized retailer near you, please refer to the product page of the product you are interested in, and select the Shop button.