What Should I Do If I Need to Return an Item?

Baukjen's returns window is 14 days from the day you receive your item, but they accept returns for up to 28 days if you notify them of your intention to return the item within the initial 14 days. To do so please complete the returns form enclosed with your order and send the parcel back to Baukjen using the returns label. Please take your package to your local Post Office to process the parcel.

Related FAQ

  • Is Baukjen's Clothing Machine Washable?

    Baukjen's designs are made in wearable fabrics for maximum comfort and a flattering silhouette. Baukjen believe in stress-free style, so most are machine washable for added ease. Make your clothes last for longer by following the care instructions in your Baukjen clothing …

  • How Can I Pay for My Baukjen Order?

    All transactions are in US Dollars ($). Baukjen accepts: Visa, MasterCard and American Express. Baukjen only charge your card when your items are ready to be dispatched, not when your order is placed.

  • If the Product is On Back Order, Will I Get Charged When I Place the Order?

    No. Your card will only get charged when the product is dispatched, not before. One thing to note is that it may show up as a pending charge on the card depending on the provider.

  • Who Can I Speak to for Advice?

    The customer service team are available to take your order or help you with any queries Monday to Thursday 9am-10pm GMT/4am-5pm EST and Friday 9am-5:30pm GMT/4am-12:30pm EST.

  • How Do I Redeem My Gift Voucher?

    To redeem a gift voucher please add your goods to the basket as normal and proceed to the checkout. At the checkout please continue to the payment page, where you will find a box provided to enter your gift voucher number. This will deduct the value of the voucher from your ord…

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