What Should I Do If I Receive an Incorrect Item?

Related FAQ

• Will ProBikeKit Refund My Postage Costs to Return an Item?

  ProBikeKit are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:- If ProBikeKit sent you the wrong item If the item is damaged or faulty Where you are returning a substitute item which you do not want to …

• How Do I Report a Fault With My Product?

  Please accept apologies if you believe there is a fault with your item, ProBikeKit take all complaints regarding the quality of products seriously and ProBikeKit will need to investigate the reported fault in more detail. In order to do this ProBikeKit ask that you contact…

• Can I Know the Effects Of Cancellation?

  If you cancel this contract, ProBikeKit will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by ProBikeKit).&…

• How Do I Arrange a Return?

  Please contact Customer Service team to arrange your return. ProBikeKit will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details ProBikeKit will provide you with a unique returns authorisation number and all …

• What Should I Do If My Item is Damaged?

  Although ProBikeKit take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept apologies if you have received a damaged item. ProBikeKit ask that you do not refuse delivery, instead accept the goods and contact ProBik…