What Should I Do If I Received Damaged Items From ePlanters.com?

ePlanters.com works hard to ensure your planters arrive in perfect condition, but we understand that isn’t always the case. A damaged planter can be replaced within 7 days of shipment as long as it hasn't been installed/planted and is returned in the original packaging.

When your planter arrives, it is important to take the following steps:

  1. Check the box for damage
  2. Make sure the product name and model number match your order confirmation
  3. Remove the packaging and inspect the planter

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