What Should I Do If I Think My Package is Lost?

Charlotte Russe is not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:

  • If delivery was by USPS or Canada Post, contact your local Post Office to ask for carrier assistance where the package may have been left  
  • Ask family, neighbors or property managers if the package was left with them
  • Check porches, gates and doorways

If you are still unable to locate your package, please call Charlotte Russe at 1-888-211-7271 immediately for additional next steps.

Related FAQ

  • Does Charlotte Russe Offer Gift Wrapping?

    Most items can be gift wrapped for an additional $4.95 each item. This includes a personalized note from you to your gift recipient. Keep in mind: the charge for gift wrapping is non-refundable.

  • How Do I Add Gift Wrap to My Order?

    During checkout, select "Add Gift Wrap and a Gift Message". Type a personalized note for the gift. Click "SAVE" once finished. The charge will be added to your order total.

  • Can I Combine More Than One Promotion Or Coupon In the Same Order?

    Charlotte Russe wants you to have the best promotions for your order, however not all promotions/coupons are combinable. Once you have finished adding items to your cart, redeem any additional promotions or coupon codes you have. Charlotte Russe will automatically calculate the…

  • Why Hasn't My Package Arrived Yet?

    Delivery time of purchased items depend on your chosen shipping method. A tracking number will be assigned once your order is ready to ship. Check Track Order to see all your order status' and tracking details, including expected delivery date. *Tracking information may not be …

  • Can I Cancel Or Change My Charlotte Russe Order?

    Be quick to cancel your order — To ensure that you receive your order as quickly as possible there is only a short time period after an order is placed to attempt a cancellation. Please call Charlotte Russe at 1-888-211-7271 and if your order hasn’t been processed Charlotte Rus…

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