What Should I Do If I Think My Package is Lost?

Charlotte Russe is not responsible for lost or stolen packages. However if your tracking number shows delivery, here are some tips:

  • If delivery was by USPS or Canada Post, contact your local Post Office to ask for carrier assistance where the package may have been left  
  • Ask family, neighbors or property managers if the package was left with them
  • Check porches, gates and doorways

If you are still unable to locate your package, please call Charlotte Russe at 1-888-211-7271 immediately for additional next steps.

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