What Should I Do If My Item is Damaged?

Related FAQ

• Can I Have the Right to Cancel?

  You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To …

• How Do I Arrange a Return?

  Please contact Customer Service team to arrange your return. ProBikeKit will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details ProBikeKit will provide you with a unique returns authorisation number and all …

• What Should I Do If I Receive an Incorrect Item?

  ProBikeKit has high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept apologies if you have received an incorrect item. As part of customer objectives, ProBikeKit will do our upmost to resolve your query with speed, ease…

• Will ProBikeKit Refund My Postage Costs to Return an Item?

  ProBikeKit are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:- If ProBikeKit sent you the wrong item If the item is damaged or faulty Where you are returning a substitute item which you do not want to …

• How Do I Report a Fault With My Product?

  Please accept apologies if you believe there is a fault with your item, ProBikeKit take all complaints regarding the quality of products seriously and ProBikeKit will need to investigate the reported fault in more detail. In order to do this ProBikeKit ask that you contact…