What Should I Do If My Item is Faulty?

Unineed understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you have received a faulty item, please contact Unineed as soon as possible and they can recommend a suitable course of action.  

Where relevant, Unineed may request photographs to show any damage.

Related FAQ

  • How Long Will My Order Status Show As ‘processing’ At Unineed Limited CN?

    The length of time that your order will be processing for will depend on what you have ordered. Unineed Limited CN endeavour to ship parcels as quickly as possible but some items do have a longer dispatch time than others.   Please check the product description for e…

  • Can I Use More Than One Promotional Code At Unineed Limited CN?

    Unfortunately, only one promotional code can be used at a time. However, a promotional code can be combined with free delivery for all orders over £50.00.

  • How Long Will It Take to Process My Return At Unineed Limited CN?

    Once Unineed receive a parcel back, please allow up to 2 working days for your parcel to be processed. If you have not included your name, order number and reason for return, it may take longer to process your request.Once your parcel has been processed, Unineed will email you …

  • My Parcel Was Returned, Why Did I Receive a Refund to Store Credit?

    If your parcel is being returned for the following reasons, you will only be eligible for refund to Store Credit: Incorrect delivery details were provided.  The parcel was not collected with the retention period.  You are no longer at the shipping address and have mov…

  • Can I Claim Back VAT?

    As a UK based company, Unineed has to charge VAT which is included in the price of all the products on website. Unfortunately, you are unable to claim back VAT for internet purchases which are then shipped outside of the UK.

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