What Should I Do If My Items Arrived Damaged?

This situation rarely occurs, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.

If this has happened, please follow these steps: 

  1. If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.  
  2. If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.
  3. Next, contact CAFAGO immediately with your order number and a full description / pictures of the broken item issue, CAFAGO will contact the courier company, once the courier company confirms that the case is valid, they will compensate CAFAGO, and CAFAGO will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to CAFAGO in order for CAFAGO to send out a new piece.

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