What Should I Do If My Order Hasn't Been Delivered Yet?

Please log in to your account and find your Tracking No. 

Free Shipping: Because your items are subject to free shipping, they are unable to track while shipping. If you do not receive the parcel within 45-60 business days from the date of shipping, please contact Vessos to confirm the shipping address.

Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact Vessos to confirm the shipping address. 

Parcel may be delayed for the following reasons:

  1. Custom clearance and unexpected bad weather.
  2. Local shipping agent delayed processing.
  3. Incomplete or wrong address.

Related FAQ

  • What is the Return Policy Of Vessos?

    While no items are eligible for returns, Vessos is committed to you loving your order.At Vessos, they are committed to you. They are able to offer you amazing discounts because they don’t house inventory after their sales end. Therefore, they cannot process returns except in ve…

  • Where to Find My Tracking No.?

    1. On Your Order ListStep1: Log into your account at vessos.com and find your orders.Step2: Find the Tracking No. on your order list2. On the Delivery Notification MailCheck the delivery notification email from us and find the Tracking No.

  • What's the Privacy Security Policy Of Vessos?

    Vessos will not sell (or trade or rent) personally identifiable information to other companies as part of their regular course of business. They use the latest in encryption technology, and all employees that they do hire have to sign a confidentiality agreement that forbids th…

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