What Should I Do If My Order Hasn't Been Delivered Yet?

Please log in to your account and find your Tracking No. 

Free Shipping: Because your items are subject to free shipping, they are unable to track while shipping. If you do not receive the parcel within 45-60 business days from the date of shipping, please contact Vessos to confirm the shipping address.

Standard Shipping: If you do not receive the parcel within 25-30 business days from the shipping date, please contact Vessos to confirm the shipping address. 

Parcel may be delayed for the following reasons:

  1. Custom clearance and unexpected bad weather.
  2. Local shipping agent delayed processing.
  3. Incomplete or wrong address.