What Should I Do If My Order Says " Delivered " But I Didn't Get It?

LXMI advises to use a shipping address where you can sign for delivery to ensure you get your order. Please check with your neighbors or USPS delivery person and email LXMI at hello@LXMI.com.

Related FAQ

  • How Can I Cancel My Replenishment Service?

    You can cancel your replenishment service at any time by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left. Click the link that says “cancel” for the product you would no longer like to receive through our Replen…

  • How Long Do I Have to Make a Return to LXMI?

    Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made within 90 days will be awarded LXMI store credit. Please note that LXMI is not responsible for refunds if packages are refused due to high duties an…

  • Does LXMI Offer a Complete Regimen?

    Not yet. Unlike more traditional brands, LXMI didn't want to launch a collection of formulas all at once; instead, LXMI opted to focus on two signature formulas into which LXMI invested time, testing, and support. The direction of the beauty industry is changing. It used to be …

  • Will I Receive Tracking Information?

    Orders are typically processed within 2 business days. You will receive an email containing tracking information once your order ships.

  • How Can I Edit and Check Balances Of My Replenishment Service?

    You can check on your Replenishment Service by logging into your account dashboard on our website and selecting “My Replenishment Service” in the menu on the left.

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