What Should I Do If My Products Go Broken After a Period Of Use?

If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact Cafago via email to service@cafago.com).

In this case, please kindly provide Cafago with proof as below:

The photos of original CAFAGO package with front and back sides
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)

Cafago will usually offer you a refund or send a replacement as soon as the problem is confirmed.

Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should pay the return shipping fee, and CAFAGO is responsible for the shipping costs of arranging reshipment by air mail.

For fixing process request, follow-up or any further technological support about our CAFAGO products at www.cafago.com, please contact Cafago by email service@cafago.com with your verified ordering provement, order No. etc.