What Should I Do If My Shipment Arrived Damaged from SK-II?

If your order was damaged in-transit please contact us at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) to report a damaged shipment.

Related FAQ

  • How Do I Place an Order?

    You can place an order at customerservice@shop.sk-ii.com. You will receive an email confirming your order that includes your order number. If you prefer to order by phone, please call at 1-866-678-1770 from 9am-6pm EST Monday - Friday (except holidays).

  • What Should I Do If My Shipment Arrived Damaged?

    If your order was damaged in-transit please call at 1-866-678-1770 from 9am – 6pm EST Monday – Friday (except holidays) to report a damaged shipment.

  • Why are Prices Different Now Than When I Made My Purchase?

    All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. In addition, some of the items on the web site may be incorrectly priced or no longer available at the time you place your order.

  • What Payment Methods Can I Use to Place an Order of SK-II?

    The SK-II store accepts Visa, MasterCard, American Express, Discover, and PayPal. SK-II is unable to accept international credit cards for online purchases.

  • What Payment Methods Can I Use to Place an Order?

    The SK-II store accepts Visa, MasterCard, American Express, Discover and PayPal. And the international credit cards for online purchases is not available.

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