What Should I Do If There is an Item Missing From My Order?

Related FAQ

• What’s the Return Policy Of Bellelily?

  While no items are eligible for returns, Bellelily is committed to you loving your order.At Bellelily, they are committed to you. They are able to offer you amazing discounts because they don’t house inventory after their sales end. Therefore, they cannot process retu…

• What Privileges Does a Wholesaler Have?

  Wholesalers’ PrivilegeWholesalers are able to use products’ details, pictures and size info from bellelily.com.  Wholesalers’ orders will be arranged at the first time. (Please leave a message on the checkout page with “Wholesale Order” (if you're placing a wholesale order…

• What Should I Do If There is a Size Or Color Difference With the Orginal Item In Your Shop?

  If an item you have received has size or color problem, please do the following:For color issues, send them photos (using natural light) of the item, package, and labels.For size issues, please place the garment on the floor and using a tape measure, measure the Bust, Waist, an…

• When Will My Account Be Charged for My Bellelily Order?

  If your card is authorized, payment will be taken immediately, and you will receive an email confirming your order has been placed successfully. If your card is not authorized, payment will not be taken and you will receive an email informing you that your bank or card issuer d…

• How Can I Check My Order Status At Bellelily?

  Log into your account and go to “My Orders”. You will see the following order statuses: Paid Preparing: You have paid for this order and Bellelily is processing the parcel. Processing time is 1-8 business days.   Once the order is paid successfully, you will get an emai…