What Should People With Disabilities And/or Reduced Mobility Do In Order to Travel Safely and With Assistance?

Disabled passengers and passengers with reduced mobility are obliged to inform the airline or tripsta about the necessity and nature of assistance at least 48 hours before the departure time.

The aid of an assistance dog is also approved when requested, provided that the notification has been made in accordance with applicable national rules on assistance dogs’ transport, if they exist.

Passengers requiring assistance must arrive at the airport 2 hours prior to their departure time and proceed directly to the designated points for disabled passengers and passengers with reduced mobility (as indicated at check-in).