What to Do If I Have an Order / Delivery Problem?

Related FAQ

• What are the Benefits Of Completing the Beauty Profile?

  The beauty profile contains questions about your preferences, your age or your skin and hair type. The beauty profile helps Glossybox customize your Box by selecting products and brands that may be more suitable for you than others. To explore new trends and new products, …

• I Canceled My Subscription, But My Box Was Shipped

  If the cancellation is made before the last working day of the month but your Beauty Box has been shipped please contact Customer Service. Please note that you can not cancel your subscription for 3 or 12 months before the end of the subscription. However, you can cancel t…

• How to React a Subscription?

  To reactivate a subscription, proceed as follows:  Log in to your GLOSSYBOX account.  Click the "Subscriptions and Orders" tab.  In the "Subscriptions and Orders" section, click Reactivate subscription.  Select the subscription you want.  When choosing …

• Will I Receive My Next Box Automatically?

  Yes, the renewal of the subscription is automatic, so you do not have to worry about your next box. By subscribing to a 3-month, 6-month or 12-month plan, you pay the entire subscription immediately and in one go. These formulas are automatically renewed.  On the othe…

• How to Disengage Subscriptions Of 1, 3, 6 Or 12 Months?

  The disengagement of 1, 3, 6 or 12 month subscriptions will not take effect until the end of the subscription plan chosen and once all the boxes have been shipped. At this point, the subscription will be completed. However, you will need to request the disengagement of this sub…