When Can I Expect a Refund Debited to My Account Once I Return the Item?

Once you are authorized to return an item back to Costway, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to service@costway.com and Costway will issue you the refund in two business days.

Related FAQ

  • How Do I Contact Costway In Regard to My Order?

    Whatever happens to your order, you can contact Costway freely via Emails sent to service@costway.com. It will be highly appreciated if you can provide Costway with any order information for Costway to check the order details, such as order number, receiver's name and tracking …

  • What is the Warranty Of My Item?

    All  items come with a 3-month warranty from the date when the items are bought. Costway will cover any cost occurred due to item quality issue.

  • Will an Invoice Be Included In My Package?

    There will be no invoice in your package.

  • What If I Can’t Pay By Credit Card?

    You may use another credit card to make the payment if you get no luck to pay by your original credit card. You can also use Paypal to place the order if your credit card is not working.

  • What Shipping Methods Does Costway Offer?

    Costway use UPS ground, UPS surepost, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.

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